The Ministry of Human Resources and Emiratization has achieved a major milestone in the UAE’s Zero Government Bureaucracy program by embedding artificial intelligence deeply across its labor services. During the second phase of the national initiative, implemented throughout 2024 and 2025, MoHRE reshaped how employers, employees, and domestic workers interact with government systems, delivering faster, simpler, and more inclusive services at scale.
This transformation marks a shift away from process-heavy administration toward a fully digital, customer-centric service model. By eliminating redundant steps, automating approvals, and integrating real-time data across government partners, MoHRE has demonstrated how AI can convert policy ambition into everyday operational impact.
From Paper-Based Processes to Intelligent Service Bundles
At the core of MoHRE’s progress lies a redesigned service architecture built around integrated “work bundles.” Rather than treating labor services as isolated procedures, the Ministry grouped related transactions into unified digital journeys that follow the user’s real-world needs.
This approach reduced the number of required visits, documents, and data entries across establishment services, work permits, and domestic worker transactions. By the end of 2025, several key services had reached full automation, meaning customers could complete processes without manual intervention or physical attendance.
Establishment Services Move to Instant Processing
One of the most impactful changes occurred in establishment-related services. The Issuance of an Establishment Card is now processed automatically once a request is submitted to the relevant Department of Economic Development. This eliminated in-person visits entirely and reduced waiting times from several days to near-instant completion.
Similarly, updating an establishment file no longer requires separate submissions. Any change registered with partner government entities is reflected immediately within MoHRE’s systems. This integration achieved a 100 percent reduction in procedures and supporting documents, marking a complete removal of bureaucratic friction for businesses operating in the labor market.
Emirati Employment Services See Dramatic Efficiency Gains
In 2024, MoHRE expanded its Emirati Work Bundle for private-sector employment, offering a seamless digital pathway for UAE nationals from job search to full employment registration. The bundle integrates wage registration, pension enrollment, and insurance activation into a single workflow.
As a result, procedures were reduced by 95 percent, required documents by 91 percent, and overall completion time by 85 percent. These improvements directly support national workforce participation goals while ensuring Emirati job seekers experience a modern, responsive public service environment aligned with private-sector expectations.
Domestic Worker Services Simplified Through Shared Platforms
The Work Bundle model was also extended to domestic worker services, including residency visa issuance and sponsorship file management. One of the most notable improvements was the reduction of mandatory form fields from 50 to just 16.
Data is now entered only once and reused across services through a shared digital platform with a unified payment system. This not only reduced user effort but also minimized errors, delays, and duplicate submissions, significantly improving the experience for households and service providers alike.
AI Verification Powers Millions of Transactions
Artificial intelligence plays a central role in MoHRE’s operational gains. AI-powered verification tools were introduced to authenticate identity documents, employment contracts, and submitted data. These systems operate in real time, flagging inconsistencies and validating information without human review.
By mid-2025, these tools had reduced service completion times by 95 percent and enabled the automated processing of more than 11 million transactions. This scale of automation would have been impossible under traditional review-based models, underscoring AI’s role as an enabler of zero bureaucracy governance.
Instant Work Permit Quotas Replace Long Waiting Periods
Work permit quota services also underwent a major upgrade. Previously, establishments could wait up to 10 days to receive quota approvals. With AI-enabled assessment and instant data verification, quotas are now issued immediately in eligible cases.
This change directly benefits businesses by accelerating recruitment timelines and reducing uncertainty. It also improves regulatory oversight by ensuring quota decisions are based on accurate, real-time labor market data.
Predictive AI Enhances Safety and Compliance
Beyond transactional efficiency, MoHRE deployed AI-driven inspection and risk prediction systems to strengthen occupational safety oversight. These tools analyze patterns across establishments to proactively identify high-risk workplaces before incidents occur.
By 2025, the system enabled full inspection coverage while allowing faster responses to emerging labor market risks. This shift from reactive enforcement to predictive monitoring reflects a more mature, data-driven regulatory model focused on prevention and protection.
Smart Call Centers Reduce Workload and Improve Responsiveness
Customer support operations were also transformed through AI integration. Call centers now use intelligent routing, automated responses, and advanced data analysis to resolve inquiries more efficiently.
These enhancements reduced review and handling time significantly and saved more than 1,000 work hours. For customers, this translated into faster resolutions and more consistent service quality, reinforcing trust in digital government channels.
Real-Time Qualification and Wage Verification
Digital integration with the Ministry of Higher Education and Scientific Research enabled academic qualification verification in under one minute, cutting processing time by 95 percent. This capability is critical for skilled labor mobility and ensures employers can onboard talent without unnecessary delays.
MoHRE also launched an enhanced Wage Protection System in collaboration with the Central Bank of the UAE and authorized financial institutions. The system allows real-time salary management through integrated digital platforms, strengthening transparency, compliance, and worker protection across sectors.
Unified Platforms Replace Fragmented Labor Procedures
Procedures for issuing work permits and managing domestic worker sponsorship files were streamlined into unified digital platforms. Labor complaint services were integrated with pension systems, eliminating paper documentation and enabling end-to-end case handling through a single interface.
These changes reduced procedural steps, shortened completion times, and improved data accuracy, creating a more inclusive and accessible service environment for all labor market participants.
A Blueprint for Zero Bureaucracy Governance
By the end of the second phase of the Zero Government Bureaucracy program in 2025, MoHRE had established a clear blueprint for AI-enabled public service delivery. The Ministry’s achievements demonstrate how intelligent automation, data integration, and user-centric design can remove bureaucracy without compromising oversight or accountability.
These developments support the UAE’s broader vision of advanced digital government services and position the labor sector as a model for innovation, efficiency, and resilience in public administration.
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