Minor Hotels is joining hands with Atiom, an AI-powered employee engagement platform, to improve team performance across its global hotel brands. The collaboration aims to bring better learning, motivation, and skill-building to the people who serve guests every day—frontline workers.
This step puts Minor Hotels ahead of the curve by making smart technology a part of daily operations—not just for guests, but for employees too.
What is Atiom and How Does It Work?
Atiom is an AI-powered employee engagement platform built for fast-moving, people-focused businesses like hospitality, retail, and logistics. It helps companies train, upskill, and engage their employees with short, meaningful lessons delivered via smartphone.
Atiom’s platform focuses on:
- Microlearning: quick 3–5 minute lessons
- Gamification: quizzes, points, challenges, and rewards
- Behavioral coaching: tools that help people turn learning into action
- Personalization: AI tailors lessons to each user’s pace and needs
This makes the experience smooth and engaging—even for employees who don’t have time to sit through long training sessions.
Why Minor Hotels Is Embracing Smart Training
Minor Hotels manages more than 530 properties across 56 countries under brands like Anantara, NH Hotels, Tivoli, and Avani. With thousands of employees in diverse regions, training is a big challenge.
By partnering with Atiom, the hospitality group hopes to bring:
- Consistent training across all regions
- Culturally adaptable content for local teams
- Real-time performance tracking and feedback
- Improved guest service through better staff knowledge
This AI-powered employee engagement platform helps solve a long-standing industry problem—how to train staff quickly, effectively, and at scale.
Mobile Learning That Fits Into Busy Schedules
Unlike traditional training sessions that require staff to be off-duty or gathered in one room, Atiom’s mobile-first system allows employees to learn during breaks or quiet periods—on their phones.
Whether it’s a bellboy in Bangkok, a housekeeper in Dubai, or a front desk agent in Madrid, the learning materials are always in their pocket.
Short videos, flash quizzes, and interactive tasks allow employees to learn while working, which makes the process feel natural and easy to stick to.
Gamification Makes Learning Fun
One of Atiom’s standout features is gamification. Employees can earn points for completing tasks, join leaderboards, and unlock rewards.
This approach makes learning competitive, social, and fun.
It helps create a culture where employees look forward to learning, rather than seeing it as an extra burden. For hotel groups like Minor, that kind of motivation can improve retention, reduce training costs, and lead to more satisfied teams.
Personalized Learning Journeys for Every Role
The AI behind Atiom creates customized learning paths for each user.
That means:
- A chef may get tips on food hygiene and teamwork
- A front desk agent learns guest engagement techniques
- A housekeeping staff member focuses on efficiency and cleanliness
The platform constantly evaluates how users perform and adjusts the content to match their learning speed, interest, and role.
This targeted approach makes the training more relevant, efficient, and effective.
A Global Workforce, One Training Standard
Minor Hotels operates in dozens of languages and cultures. Yet, every hotel is expected to meet the same brand standards and deliver world-class guest service.
Atiom allows Minor to roll out uniform content, while also adapting it for local languages, customs, and teams.
For example:
- In the Middle East, the lessons can be delivered in Arabic.
- In Europe, they can be in Spanish, French, or German.
- Local case studies and examples make the lessons relatable.
This balance between global consistency and local relevance is critical in today’s hospitality industry.
Supporting Managers With Real-Time Insights
Besides helping frontline staff, Atiom gives hotel managers access to real-time dashboards. These tools show:
- Which employees are engaging with the training
- What content is most effective
- Where additional support is needed
Managers can use this data to offer better guidance, plan shift schedules, or run recognition programs for high performers.
This allows for faster decision-making, better resource management, and more targeted employee development.
Long-Term Impact: From Staff to Guests
When employees are well-trained and motivated, it shows in how they interact with guests.
Guests notice when staff members are:
- Confident and helpful
- Quick to solve problems
- Able to explain services clearly
- Polite and proactive
These little things often make the difference between a good stay and a memorable one. And that difference affects reviews, bookings, and brand reputation.
By investing in an AI-powered employee engagement platform, Minor Hotels is investing directly in guest satisfaction.
Solving Major Challenges in Hospitality Training
Atiom addresses several long-standing problems in the hotel industry:
| Problem | Solution |
|---|---|
| Lack of time for training | Mobile learning fits into any schedule |
| High staff turnover | Engaging tools improve retention |
| One-size-fits-all content | AI delivers personalized lessons |
| Language and culture barriers | Content adapts to local needs |
| Difficult progress tracking | Real-time dashboards for managers |
This makes the platform not just a training tool—but a strategic asset for hospitality leaders.
What Comes Next for the Partnership
Minor Hotels plans to gradually introduce Atiom across more of its brands and regions.
In the next phases, the collaboration may include:
- New content libraries based on guest feedback and performance data
- Multilingual expansions for better accessibility
- Deeper integration with HR systems for hiring and onboarding
- Reward programs linked to training milestones
The long-term vision is to create a culture of continuous learning, where growth happens daily, not just during formal training periods.
A New Era for Hospitality Staff Training
This partnership marks a shift in how hospitality companies approach staff development.
Instead of expensive, one-time workshops or outdated e-learning modules, Minor Hotels is choosing modern, AI-driven engagement.
The benefits are clear:
- Staff feel more connected and appreciated
- Managers gain better control over training
- Guests receive top-tier service across all properties
- The company builds a more adaptable and future-ready workforce
Final Thoughts
Minor Hotels’ decision to partner with Atiom shows its commitment to innovation and people-first values.
In a world where employee experience is just as important as customer experience, using an AI-powered employee engagement platform isn’t just smart—it’s necessary.
As more hotel groups search for better ways to train and retain staff, Minor is setting an example of what’s possible when technology meets human potential.
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