In the UAE, two major telecom providers dominate the market: Etisalat and du. While each operator has its own customer base, there are times when users of one network may need to contact the customer service of the other. If you’re an Etisalat user and need to reach du’s customer support, this guide will walk you through all available methods, ensuring a smooth and hassle-free experience.
Why Call du From an Etisalat Number?
There are several reasons why an Etisalat user may need to contact du:
- You’re switching networks and want information about du’s services, offers, or porting options.
- You’re helping a family member or friend who is a du user but cannot reach customer service.
- You have a business inquiry about du’s corporate solutions.
- You need technical assistance related to du services while using an Etisalat connection.
How to Call du From an Etisalat Number
1. Calling du’s Customer Service from an Etisalat Number
To reach du’s customer support, follow these steps:
- From within the UAE:
- Dial 800 155 from your Etisalat number.
- Follow the interactive voice response (IVR) system to connect with the right department.
- Wait for a customer service agent to assist you.
- From outside the UAE:
- Dial +971 55 5678155 if you’re calling from an international location.
- Ensure you have an active international calling plan or sufficient balance for the call.
💡 Note: Calling 800 155 from an Etisalat number may incur charges, as it is a toll-free number for du users but not necessarily for Etisalat customers. It is advisable to check with Etisalat regarding any applicable call charges.
2. Using Online Support to Contact du
If you prefer not to call, du offers several digital alternatives:
- du Website:
- Visit du’s Contact Us page.
- Access live chat, email support, or submit an inquiry form.
- Check frequently asked questions (FAQs) for quick solutions.
- du Mobile App:
- Download the du App from the Google Play Store or Apple App Store.
- Use the app to manage your account, access customer support, and troubleshoot issues.
- Social Media Support:
- Send a direct message on du’s official social media pages:
- Twitter/X: @dutweets
- Facebook: du’s official page
- Many telecom providers respond to social media inquiries promptly.
3. Visiting a du Store for In-Person Support
If your query requires face-to-face assistance, you can visit a du store near you.
- Find the nearest du store using the du Store Locator on their website.
- Carry your Emirates ID for identity verification if you’re requesting account-related services.
Common Issues and How to Resolve Them
1. Can’t Connect to du Customer Support?
If you’re having trouble reaching 800 155 from an Etisalat number, try the following:
- Check your network coverage: Ensure you have a strong signal.
- Use a different device: Try calling from another Etisalat number.
- Try an alternate method: Use du’s live chat or email support instead.
2. Charges for Calling du From an Etisalat Number
While 800 155 is toll-free for du customers, Etisalat users may incur charges. Check with Etisalat’s customer service or visit Etisalat’s official website to confirm rates.
3. Switching from Etisalat to du?
If you’re interested in switching from Etisalat to du, you can:
- Request a mobile number portability (MNP) to keep your existing number.
- Visit a du store with your Emirates ID to complete the transfer process.
- Call du at 800 155 to inquire about porting requirements.
Comparison: Etisalat vs. du Customer Support
| Feature | Etisalat Customer Support | du Customer Support |
|---|---|---|
| Toll-free number | 101 | 800 155 |
| International contact | +971 400444101 | +971 55 5678155 |
| Online support | Etisalat website, app, and chat | du website, app, and chat |
| Social media | @etisalat | @dutweets |
| Store locations | Across UAE | Across UAE |
Both telecom providers offer similar customer service options, with du’s 800 155 being free for du users but potentially chargeable for Etisalat users.
Conclusion
Calling du from an Etisalat number is simple and can be done using 800 155 within the UAE or +971 55 5678155 from abroad. However, Etisalat users should verify any call charges beforehand. For non-urgent queries, du’s website, app, and social media support provide convenient alternatives. Whether you need assistance with du services, are considering switching networks, or require technical support, du’s multiple customer service channels ensure that help is always within reach.
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