With the summer season in full swing, Etihad Airways is set to welcome a record-breaking wave of over 7 million travelers through Abu Dhabi’s Zayed International Airport. As the UAE capital cements its reputation as a major global travel hub, Etihad is rolling out a series of passenger-first enhancements aimed at delivering a seamless, elevated travel experience like never before.
This anticipated passenger surge reflects a strong rebound in global travel demand and the growing appeal of Abu Dhabi as a world-class destination. For Etihad, the season marks not just a milestone in numbers—but a bold statement of readiness, innovation, and hospitality on a grand scale.
A Massive Summer Movement
The figure is staggering: over seven million guests expected to fly through Etihad’s operations at Zayed International Airport during the summer travel window. Compared to prior years, this marks one of the highest seasonal footfalls in the airline’s history. This growth is driven by an expanded flight network, increased fleet capacity, and a strategic push to connect more cities across Europe, Asia, Africa, and North America.
But it’s not just about numbers. Behind every ticket is a family reunion, a long-awaited vacation, or a critical business trip—and Etihad is determined to make every journey exceptional.
The Heart of It All: Zayed International Airport
Zayed International Airport is a key player in Etihad’s summer success. Sleek, modern, and built for speed, the airport’s new terminal offers passengers an ultra-efficient experience, from check-in to boarding. Biometric scanning, smart self-service kiosks, and shorter walking distances all contribute to reducing stress and enhancing flow.
The newly designed terminal is purpose-built to accommodate the airline’s growing international network. With intuitive signage, family-friendly facilities, and advanced baggage systems, Zayed International Airport is rapidly gaining a reputation for delivering world-class airport services.
Check-In Made Effortless
Etihad Airways has pulled out all the stops to reduce congestion and streamline the passenger journey—starting from check-in.
Travelers are encouraged to check in online or via the mobile app up to 30 hours before departure. For those flying during peak hours, arriving at the airport four hours early is recommended to avoid queues and ensure a relaxed start to their trip.
In addition, self-service bag drop counters have been introduced throughout the terminal, allowing guests to check their luggage in under a minute. The days of waiting in long lines are quickly fading, thanks to digital solutions that put control in the traveler’s hands.
Off-Airport Check-In Solutions
For those seeking even greater convenience, Etihad now offers multiple off-airport check-in options. Located at key city spots such as shopping centers and cruise terminals, these counters are open daily and allow travelers to check in, drop their bags, and head to the airport later with total peace of mind.
These services are particularly popular with families and tourists eager to enjoy their final hours in Abu Dhabi without dragging suitcases through crowds. It’s a simple idea that adds a massive layer of comfort and flexibility to the travel experience.
Premium Home Check-In and Baggage Delivery
Etihad is also expanding its premium check-in solutions for travelers who value convenience above all. The airline’s home check-in service allows guests to complete the entire check-in process—right from their living room. This includes seat selection, document checks, luggage tagging, and even boarding pass delivery.
For returning passengers, the Land & Leave service offers a smooth end to the trip. Instead of waiting at baggage claim, passengers can head straight home while their luggage is delivered to their doorstep within hours. It’s a level of service rarely seen, but deeply appreciated—especially after long-haul flights.
More Choices, More Comfort
Etihad understands that comfort means different things to different travelers. That’s why the airline has expanded its range of optional extras designed to enhance the onboard experience.
Guests flying in Economy can now purchase extra legroom seats or opt for the neighbor-free seat selection—perfect for those seeking a bit of personal space. Premium lounge access is also available for purchase, providing access to luxurious spaces with gourmet dining, showers, quiet zones, and business centers.
These upgrades allow travelers to customize their journey, regardless of ticket class.
Baggage Flexibility
Travelers will enjoy generous baggage allowances, with Economy guests permitted up to 7kg of hand luggage and First or Business Class travelers allowed 12kg. Checked baggage policies are equally flexible, with additional weight options available for purchase during booking or check-in.
To make boarding smoother, Etihad is reminding passengers to stay within size and weight limits for carry-ons. Smart signage and helpful staff are on hand throughout the terminal to assist travelers who need help repacking or reallocating items.
Seamless Travel to the United States
For travelers flying to the United States, Etihad’s integrated US Pre-Clearance facility is a standout advantage. This unique offering allows guests to complete all US immigration and customs formalities in Abu Dhabi before boarding—meaning they can land in the US as domestic travelers and skip lengthy arrival queues.
The facility is a major time-saver and offers peace of mind for travelers on tight itineraries. Business and First Class travelers are advised to arrive 90 minutes before departure, while Economy travelers should aim for at least two hours. The service closes one hour prior to each flight’s departure.
A Human-Centered Approach
What sets Etihad apart this summer isn’t just its infrastructure—it’s the airline’s people-first mindset. From multilingual cabin crew and child-friendly menus to priority boarding for families and dedicated assistance for the elderly or those with reduced mobility, every effort is being made to ensure a stress-free journey.
Etihad’s “guest-first” culture is palpable across its touchpoints. The goal is simple: to humanize travel. That means showing empathy, offering real-time support, and continuously innovating to make flying feel less transactional—and more personal.
Fleet Expansion and Route Growth
Etihad’s growing fleet now spans over 95 aircraft, flying to more than 85 destinations worldwide. The airline has been steadily adding new routes in response to demand spikes across Europe, Asia, and the Americas.
New partnerships and code-sharing agreements with global carriers have also boosted the airline’s reach, giving passengers more choice and smoother connections to secondary cities and emerging travel hotspots.
With forward-looking fleet investments in more fuel-efficient aircraft, Etihad is committed to not only expanding its reach but doing so sustainably.
Looking Ahead
The summer of 2025 marks a turning point in Etihad’s journey. Beyond numbers and schedules, the airline is reimagining what air travel can feel like—less stressful, more personal, and deeply rooted in hospitality. Abu Dhabi’s rise as a global travel crossroads is no longer a matter of “if,” but “how far.”
As passengers stream into the capital this summer—families, business leaders, solo adventurers—they’re not just passing through a terminal. They’re part of a larger movement, one where Etihad is reshaping expectations of service, innovation, and care.
Do follow UAE Stories on Instagram
Read More: UAE Companies Pay $1.33 Million Median Ransom as Cybersecurity Threats Surge
