Remember to terminate your telecommunications services in advance when departing the UAE after a prolonged stay. Failing to do so can result in overlooked obligations.
Disconnection Procedures with Providers:
Etisalat:
- Clear outstanding fees before initiating cancellation.
- Contact 101 or visit an Etisalat store to request cancellation.
- Consider ‘homebound’ packs for up to 60 days of continued service access if needed.
Du:
- Visit a Du store for cancellation, where charges will be calculated based on outstanding balance and early termination fees.
- Prepaid users can cancel via the Du app or website.
Virgin Mobile:
- Cancel through the Virgin Mobile app.
- Longer plan subscribers must contact the provider if terminating before the final subscription month.
- The account remains active until the cancellation’s effective renewal date.
- The termination process via the app is detailed for both iOS and Android devices.
Cancellation Protocols:
- Ensure all dues and charges are settled before initiating cancellation.
- Different providers may have specific procedures for termination, so adhere to their respective guidelines.
- Follow provider-specific guidelines within 12 months of the termination date using the original email address for reactivation.
Prioritizing the cancellation of telecommunications services ensures a smooth departure and prevents any potential financial or administrative hassles after leaving the UAE.
