Losing your Emirates ID can be a stressful experience, as it is a crucial identification document for residents of the UAE. Whether misplaced, stolen, or damaged, it is essential to report the loss and apply for a replacement as soon as possible to avoid any legal or administrative complications. Here is a step-by-step guide on what to do if your Emirates ID is lost and how to get a replacement.
Step 1: Report the Loss
As soon as you realize that your Emirates ID is lost or stolen, follow these steps:
- Visit the Nearest ICA Customer Happiness Center: Head to any Federal Authority for Identity and Citizenship (ICA) center and report the loss. You will need to present your passport and a valid UAE residence visa (for expatriates).
- Obtain a Lost ID Certificate: The ICA will issue an official lost ID report, which is necessary for the replacement application.
- Police Report (If Required): In certain cases, especially if theft is suspected, you may need to file a police report before proceeding with the replacement process.
Step 2: Apply for a Replacement Emirates ID
Once the loss has been reported, you can apply for a new Emirates ID through the following methods:
1. Online Application
- Visit the ICA website (www.ica.gov.ae) or use the ICA UAE Smart app.
- Log in using your UAE Pass or Emirates ID details.
- Select “Replace ID Card” and fill in the necessary details.
- Upload required documents, including the lost ID certificate and passport copy.
- Pay the applicable fees online.
2. Typing Centers
- Visit an authorized ICA typing center.
- Submit the necessary documents and provide the required personal details.
- The staff will complete the application and process the replacement request.
- Pay the applicable service fees.
3. ICA Customer Happiness Centers
- Apply directly at an ICA service center.
- Provide the required documents and fill in the replacement request form.
- Pay the service fees at the counter.
Step 3: Pay the Replacement Fees
The replacement fees for a lost Emirates ID are as follows:
- AED 300 for standard processing.
- AED 150 as service charges.
- AED 50 additional charge if applying through typing centers.
- AED 150 for express service (optional).
Step 4: Track Your Application and Receive the New ID
- After submitting your application, you will receive an SMS notification with a tracking number.
- Use the ICA website or Smart App to track the status of your Emirates ID replacement.
- Once ready, the new Emirates ID can be collected from an Emirates Post branch or delivered to your registered address.
Important Tips
- Keep a scanned copy of your Emirates ID for future reference.
- Always carry another form of identification while waiting for your new ID.
- If found later, a lost ID should be handed over to ICA or the nearest police station.
By following these steps, UAE residents can quickly and efficiently replace their lost Emirates ID, ensuring uninterrupted access to essential services.
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