The Department of Culture and Tourism Abu Dhabi (DCT Abu Dhabi) has announced a major update to its Hotel Classification Manual, marking a new step toward refining the emirate’s hospitality standards. The revised manual aims to align Abu Dhabi’s tourism and hotel industry with evolving global travel trends while strengthening collaboration between the government, hotel operators, and investors.
A New Chapter for Abu Dhabi’s Hotel Industry
Since its introduction in 2007, the Hotel Classification Manual has played a central role in defining and maintaining the quality standards of hotels across the emirate. It provides clear guidelines for various categories, from housekeeping and safety to design and soundproofing, ultimately determining the star rating of each property, from one to five stars.
In 2018, the manual underwent a major revision to introduce new evaluation measures such as guest experience indices, mystery shopper assessments, and product designations. These additions helped ensure a more comprehensive evaluation of hotel performance. Now, with a fresh round of updates, the manual is set to further refine these standards and establish Abu Dhabi as a benchmark for global hospitality excellence.
Advancing Abu Dhabi’s Tourism Strategy 2030
According to Saleh Al Geziry, Director General for Tourism at DCT Abu Dhabi, the revised Hotel Classification Manual supports the objectives outlined in Abu Dhabi’s Tourism Strategy 2030. The initiative aims to enhance the emirate’s reputation as a thought leader in global hospitality regulation and strengthen its alignment with international standards.
He emphasized that the updated manual provides a detailed roadmap for hotels to follow, supporting the wider strategy of increasing tourist arrivals by more than 50 percent between 2023 and 2030. The initiative also highlights Abu Dhabi’s commitment to maintaining a high level of service while embracing innovation and sustainability.
Focus Areas of the New Update
The new version of the Hotel Classification Manual will focus on three major areas of improvement.
- Reflecting global best practices to ensure the manual remains current with international hospitality standards and emerging trends.
- Expanding the definitions and classifications of hotels and resorts to accommodate a wider variety of accommodation types.
- Introducing new recognition accolades to honor hotels that exceed expectations in particular service areas or guest experiences.
Through these changes, the manual aims to provide greater flexibility, encouraging hotels to differentiate themselves while maintaining consistent quality across the emirate.
Benefits for Visitors, Hotels, and Investors
The updated manual will bring benefits to everyone involved in Abu Dhabi’s tourism ecosystem.
For visitors, the changes mean improved and more consistent service standards, ensuring every hotel delivers a world-class experience. For hotel operators, the new system opens opportunities to stand out through specialized classifications and recognition categories. For investors, the clear and structured guidelines reduce operational uncertainties and help streamline infrastructure planning, reinforcing Abu Dhabi’s reputation as a premier global destination.
Implementation Timeline and Next Steps
The revised manual is expected to be finalized by the second quarter of 2026. Once complete, hotels will be given a grace period to implement the new standards. This transitional phase will allow time for properties to make necessary adjustments while receiving ongoing support from DCT Abu Dhabi.
The department plans to offer training programs, workshops, and consultation sessions to ensure a smooth transition for all hotel operators. The gradual implementation is designed to avoid disruption while encouraging the entire sector to adapt efficiently to the new standards.
Collaborative Development Process
DCT Abu Dhabi has adopted a collaborative and inclusive approach in developing the new Hotel Classification Manual. The department has conducted a series of focus group sessions with stakeholders from across the hospitality sector, including hotel owners, general managers, and investors. Their feedback and insights have helped shape the updated guidelines to ensure they reflect real-world needs and expectations.
Additionally, a detailed benchmarking process has been carried out with both internal and external experts. This phase involves studying global travel trends, including the impact of artificial intelligence on hotel operations, changing guest expectations, and the growing importance of sustainability. These insights will help ensure that the updated manual remains relevant and forward-looking.
The Role of the Licensing, Regulatory, and Classification Department
The development and implementation of the updated manual are being led by the Licensing, Regulatory, and Classification Department (LRCD) within DCT Abu Dhabi. This department is responsible for ensuring the consistent application of hotel standards across the emirate and guiding the industry through the transition period.
LRCD will oversee training, audits, and evaluations to ensure hotels are supported and compliant. By combining regulatory oversight with operational guidance, LRCD is helping hotels uphold Abu Dhabi’s high standards of quality while fostering creativity and service excellence.
Adapting to Modern Travel and Technology
The hospitality industry is undergoing a significant transformation driven by technology, sustainability, and personalization. Recognizing these shifts, DCT Abu Dhabi is ensuring that the new manual reflects the needs of modern travelers.
Artificial intelligence is increasingly being used in guest experience management, allowing hotels to anticipate customer needs and enhance comfort. Sustainability practices are also becoming more important, as travelers seek eco-conscious accommodations and responsible tourism options. The updated manual will integrate these aspects to keep Abu Dhabi’s hospitality sector competitive on a global scale.
Elevating Abu Dhabi’s Global Hospitality Status
This comprehensive update reinforces Abu Dhabi’s ambition to become a world leader in tourism and hospitality. With its growing reputation for luxury, culture, and innovation, the emirate aims to attract visitors who value exceptional service and unique cultural experiences.
The updated manual will serve as a tool not only for regulation but also for inspiration—encouraging hotels to exceed expectations and deliver memorable guest experiences that reflect the spirit of Abu Dhabi. The initiative also supports the broader vision of economic diversification, creating new opportunities for employment and investment within the tourism sector.
A Step Toward Sustainable Tourism Excellence
In addition to enhancing hotel quality, the revised manual supports sustainable tourism goals. By encouraging responsible operations and efficient resource management, the new guidelines contribute to Abu Dhabi’s efforts to balance growth with environmental and cultural preservation.
Hotels that adopt these practices will not only meet regulatory requirements but also appeal to a new generation of travelers who prioritize sustainability when choosing destinations.
Conclusion
The Department of Culture and Tourism Abu Dhabi’s decision to update its Hotel Classification Manual marks an important milestone in the emirate’s journey toward global hospitality leadership. The new manual, set for completion by 2026, will align Abu Dhabi’s hotel industry with international best practices while highlighting its distinctive identity and commitment to excellence.
Through collaboration, innovation, and a focus on quality, this initiative promises to enhance every aspect of the visitor experience. As Abu Dhabi continues to expand its tourism footprint, the updated Hotel Classification Manual will stand as a cornerstone of progress, setting new standards for luxury, sustainability, and guest satisfaction in the years ahead.
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