As a real estate valuation and advisory professional who works closely with financial institutions, developers, and investors across the UAE, I engage daily with banks, exchange houses, and financial service providers. Over the years, I have learned that the true strength of any financial institution is not only in its systems and policies, but in the people representing it on the front line.
Recently, I had a personal experience at Al Ansari Exchange that reflected this principle in the best possible way. What made the experience exceptional was the professionalism and human approach demonstrated by one of their team members, Ms. Emna Skiri.
From the first interaction, Emna showed a high level of competence, clarity, and courtesy. She listened carefully, understood my situation, and managed the transaction with precision and efficiency. As someone who regularly deals with complex financial and real estate transactions, I deeply value clarity, accuracy, and trust — and this experience met all three standards.
Beyond technical efficiency, what stood out was her attitude under pressure. In financial service environments, where customers often arrive stressed or under time constraints, professionalism and emotional intelligence are essential. Emna handled the situation calmly, respectfully, and proactively, which reflects not only her personal character but also the culture and training of Al Ansari Exchange.
Through my professional journey as Founder & Managing Director of WeValue Real Estate Valuation & Advisory, strategic advisor to multiple real estate development companies in the UAE, and a member of international professional bodies, I have seen how frontline service quality directly impacts institutional reputation and client trust. Employees like Emna Skiri are, in my view, strategic assets — they protect and enhance brand credibility through daily human interaction.
Al Ansari Exchange continues to demonstrate that strong brands are built not only on financial strength and operational scale, but on consistent service excellence delivered by well-trained and committed professionals. Recognizing such efforts is essential, as it reinforces a culture of excellence and accountability within the industry.
I believe that sharing positive service experiences is as important as highlighting areas for improvement. Acknowledging excellence encourages institutions to invest further in talent development and service culture.
My sincere appreciation goes to Al Ansari Exchange and to Ms. Emna Skiri for a professional and respectful interaction that reflects a positive and honorable image of customer service in the UAE.
Mohamed Ahmed Fouad Amin
Real Estate Valuation & Advisory Expert based in Dubai
Founder & Owner, Al Fouad Real Estate Valuation Services EST
Strategic Advisor to Real Estate Developers and Institutional Investors
Member of FIABCI (International Real Estate Federation)
Member of ACAMS (Association of Certified Anti-Money Laundering Specialists)
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