Mohamed Fares is a name that reflects dedication, hard work, and a clear vision for success in the hospitality industry. Currently serving as the Assistant Sales Manager at The Westin Cairo Golf Resort & Spa, Katameya Dunes, Fares has built a career marked by continuous growth and impactful achievements.
His journey began at Helwan University in Cairo, where he earned a Bachelor’s degree in Hospitality Administration and Management in 2015. While studying, he actively participated in student activities, serving as the Assistant Secretary of the Cultural Committee in the Twister Family, a student organization focused on hospitality and tourism. These early experiences gave him a foundation in leadership, teamwork, and a passion for service that continues to drive his professional journey today.
Early Career: Learning the Ropes
After graduating, Fares entered the hospitality world with positions that allowed him to learn the essentials of guest service and operations. His first professional experiences included roles as a trainee and guest service agent at well known hotels, where he gained firsthand knowledge of customer interaction, front desk operations, and event coordination.
During these early years, Fares developed strong skills in communication, problem solving, and customer satisfaction. He understood that hospitality was not just about providing a room or a meal but creating memorable experiences that leave lasting impressions on guests. His dedication and willingness to learn quickly earned him recognition and opened doors for higher responsibilities.
Growing Through Hilton Cairo Heliopolis
Fares’ career took a significant turn when he joined Hilton Cairo Heliopolis. Over six years, he rose through multiple positions, including Guest Service Agent, Front Desk Supervisor, Sales Executive, and finally Assistant Sales Manager. Each role allowed him to develop a deeper understanding of the hotel industry, from daily operations to strategic sales and marketing.
As a Sales Executive and later Assistant Sales Manager, Fares focused on analyzing local market trends and competitor activity to identify new business opportunities. He worked on developing customer accounts, negotiating corporate rates, and designing marketing strategies to attract clients. His work was not limited to traditional methods; he also embraced digital marketing and social media to engage potential guests and enhance the hotel’s visibility.
Fares’ ability to balance operational expertise with strategic thinking helped Hilton Cairo Heliopolis strengthen its presence in the competitive hospitality market. His colleagues describe him as a proactive leader who motivates teams and ensures that guest experiences meet the highest standards.
Making an Impact at The Westin Cairo Golf Resort & Spa
In 2024, Fares joined The Westin Cairo Golf Resort & Spa, Katameya Dunes, a luxurious property known for its world class golf course, elegant accommodations, and exceptional service. As Assistant Sales Manager, he has been instrumental in shaping the resort’s guest experience and enhancing its market presence.
Fares has overseen innovative programs such as family Day Use packages, which provide cozy rooms, poolside relaxation, and complimentary meals for families seeking a short getaway. These initiatives demonstrate his understanding of market needs and his ability to create offers that appeal to diverse guests.
He has also been actively involved in hosting international events, such as welcoming the US Squash Teams during the World Junior Championships in Egypt. His efforts ensure that the resort not only provides luxury accommodations but also becomes a hub for global events, reflecting its commitment to excellence and service.
Leadership and Team Appreciation
Beyond sales and operations, Fares places a strong emphasis on team appreciation and motivation. He actively celebrates the achievements of his colleagues and staff, recognizing that a motivated and valued team is essential to a hotel’s success. Programs like Housekeeping Week, which includes awards, fun activities, and public appreciation for the housekeeping team, highlight his belief in empowering employees and fostering a positive work culture.
Fares’ leadership style focuses on collaboration, recognition, and encouragement. By creating a supportive environment, he ensures that every team member contributes to delivering exceptional service, strengthening both employee satisfaction and guest experiences.
Personal Vision and Future Goals
Mohamed Fares is not just focused on day to day operations; he has a clear vision for the future of his career. He aims to take on greater leadership roles in the hospitality industry, where he can influence strategic decisions and continue improving guest experiences.
He is particularly interested in leveraging technology, data analytics, and digital marketing to enhance customer engagement. Fares believes that understanding guest preferences and market trends allows hotels to offer personalized services that leave lasting impressions.
His commitment to continuous learning is evident in his professional development. Whether through training, mentorship, or research on industry trends, Fares ensures that he stays ahead in the fast evolving hospitality landscape.
Inspiration for Aspiring Professionals
The story of Mohamed Fares serves as an inspiration to many aspiring professionals in the hospitality sector. His journey demonstrates that with dedication, perseverance, and a focus on customer satisfaction, it is possible to rise through the ranks and make a meaningful impact in one of the world’s most dynamic industries.
From his beginnings as a university student passionate about tourism to a respected Assistant Sales Manager at a luxury resort, Fares exemplifies the importance of hard work, adaptability, and vision. His career reminds professionals that hospitality is more than service; it is about creating experiences, building relationships, and leading teams to success.
Conclusion
Mohamed Fares’ career is a remarkable story of growth, leadership, and dedication in Egypt’s hospitality industry. From his early days learning the essentials of guest service to managing sales and strategic initiatives at one of Cairo’s premier resorts, he has shown that success comes from passion, perseverance, and a commitment to excellence.
His achievements continue to inspire those entering the hospitality field, proving that with the right mindset, leadership, and focus on service, one can achieve significant professional milestones while making a positive impact on guests and teams alike.
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