In the early 2000s, Dubai was rapidly transforming into one of the world’s most exciting tourism destinations. Skyscrapers were reshaping the skyline, luxury hotels were rising, and ambitious entertainment projects were announced back to back. It was during this transformative era that Divyesh Kumar Shaholia began a journey that would not only shape his own career but also leave a lasting impact on Dubai’s tourism industry.
Dubai’s Vision and a Career Inspired
Dubai’s vision to become a global tourism hub was clear in the early 2000s. Major attractions, world class hotels, and cultural projects were being planned to offer more than just luxury shopping and high rise buildings. For Divyesh, this vision sparked curiosity and inspiration. “I wanted to showcase Dubai as more than just a city of skyscrapers,” he says. He saw the opportunity to tell stories about Dubai’s history, its culture, and its unique experiences. This curiosity about what the city had to offer shaped his career path.
Starting Out: Passion Over Profession
Divyesh comes from a family with deep roots in Dubai’s business community, running a successful jewelry business since 1948. While he could have followed the family path, he chose to carve his own career. Tourism fascinated him. Talking to travelers, sharing Dubai’s stories, and being a part of the city’s growth excited him more than anything else.
In 2000, he started as a tourist guide, a role that allowed him to connect directly with visitors and present Dubai in its full splendor. “I enjoyed talking to travelers and promoting the destination,” he recalls. Those early experiences laid the foundation for his expertise, teaching him how to communicate, manage groups, and ensure every visitor left with a memorable experience.
Mastering Multiple Roles in Tourism
Divyesh’s journey in tourism was never confined to one role. He worked across various departments, gaining experience in reservations, Desert camp & indoor events, Hotel representative, handling large cruise groups, sales, business development, and curating unique itineraries. Each role brought new challenges and opportunities to learn.
The beginning was demanding. Long hours and little personal time tested his endurance. But the challenges only fueled his passion. He approached each task as a learning opportunity, mastering operational skills, sales, and event management. Over time, this versatility became his strength, allowing him to handle diverse projects and high profile responsibilities.
Witnessing Dubai’s Transformation
One of Divyesh’s proudest achievements is celebrating 25 years in the tourism industry. During this time, he has witnessed Dubai grow from a few million visitors to over 18.7 million in 2024. He has been present for the opening of nearly every major attraction in the city from luxury hotels and desert adventures to landmark attractions like Ain Dubai, the world’s tallest observation wheel.
As a destination expert, Divyesh has handled VIPs, large events, and cruise passengers. He has curated itineraries that include the city, desert, and mountains, ensuring visitors experience the best of Dubai. He also contributes to creating new tourism products and offerings, constantly innovating to keep the city attractive for global travelers.
Leadership and Current Role
Today, Divyesh serves as Senior Sales Manager at Dubai Holding Entertainment. He heads sales for major attractions, including Ain Dubai, The View at Palm Jumeirah, and the Inside Burj Al Arab Tour. His role combines strategic planning, business development, and ensuring exceptional visitor experiences. He describes his position as a culmination of all his past experiences, saying, “Every lesson I learned in my early career is helping me today.”
Divyesh’s journey highlights the importance of mentorship and guidance. He credits mentors like AR Gori for operational training, Asim Arshad for sales expertise, Gail Sangster for trusting him with leadership roles, and Rami Mashini for leading him to dream projects. Their support enabled him to grow, take risks, and reach positions he aspired to early in his career.
Lessons Learned and Philosophy
Throughout his career, Divyesh has embraced a philosophy of continuous learning and adaptability. “The constant thirst for new things is what can put you ahead of the rest,” he says. He advises aspiring professionals to be curious, take risks, and seize opportunities. Career paths are rarely linear, and setbacks are simply lessons to help you grow.
Divyesh emphasizes that passion is at the heart of success. He encourages young professionals to follow what they love, seek leadership opportunities, and find mentors who challenge them. Sharing knowledge, inspiring others, and fostering a positive network within the industry are also key elements of his professional ethos.
A Legacy in Tourism
Divyesh Kumar aims to leave a lasting impact on Dubai’s tourism industry not only through his work but also by inspiring and mentoring others. He wants to be remembered as an ambassador of the city he calls home. His story demonstrates how dedication, adaptability, and passion can transform a career into a legacy.
Dubai itself continues to evolve, welcoming more visitors, expanding attractions, and enhancing its position as a global tourism hub. Divyesh’s journey mirrors the city’s transformation, from early beginnings to becoming a thriving, world class destination.
Advice for the Next Generation
For those entering the tourism industry, Divyesh offers practical advice. Follow your passion and engage deeply with what you love. Be open to learning every aspect of the business. Seek mentorship from those who challenge and guide you. Embrace setbacks as learning opportunities and grow from them. Take risks and seize opportunities that others may overlook.
His message is clear. Success in tourism comes from curiosity, persistence, and a genuine desire to showcase the world to others.
Conclusion
Divyesh Kumar Shaholia’s story is a remarkable journey of passion, resilience, and achievement. From starting as a tourist guide to becoming a senior leader shaping Dubai’s tourism landscape, he has witnessed and contributed to the city’s transformation into a global hub.
With 25 years of experience, a network of industry leaders, and a vision for the future, Divyesh continues to inspire those who aim to make a difference in travel, hospitality, and tourism. His journey proves that with dedication, curiosity, and mentorship, anyone can create a lasting impact while following their passion.
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